Group Scanning App - Instructions for Use

To make things even easier for those travelling in coach groups on our Dover to Calais route, we've launched a NEW Coach Scan App.  This new app is available on both the Apple App store and Google Play store and enables coach drivers, travel company representatives or group travel organisers to scan passports or ID cards of all passengers travelling on a coach in advance of arrival at the ports of Dover or Calais, to facilitate a faster check-in time.   

Once downloaded, follow the step by step instructions on screen, which are as follows:

  1. Select your preferred language - the app is available in both English and French, and press "Enter"
  2. Accept our Terms of Service to continue
  3. Follow the phone authentication steps (required for the safety and security of the app:
    • Enter your country code prefix from the list of countries available
    • Enter your mobile phone number
    • Press "Send Code"

4. Enter the verification code

5. Commence the booking details:

  • Enter the booking reference
  • Enter the departure port
  • Enter the vehicle fix
  • Press "Search", and the app will retrieve your booking details

6. Commence passport scanning:

  • Select if it is a driver, courier/leader or passenger passport that is being scanned
  • Allow the app to access the camera
  • Position the rectangle over the passport number
  • Once positioned correctly, the passport will scan

Repeat until all passports are scanned, and then press "Finish Scanning".

A summary of the scans completed will be given.


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